Shipping policy
Shipping Coverage
We currently ship to eligible street addresses across all 50 US states and the District of Columbia (DC), including Alaska and Hawaii.
We do not ship to PO Boxes, APO/FPO/DPO addresses, US territories, or destinations outside the United States.
Warehouse & Fulfillment
Our administrative headquarters are located at 4535 W Whitten Ct, Chandler, AZ 85226, United States. This address is an administrative office only and is not a shipping or returns facility.
All orders are fulfilled and shipped from US-based partner fulfillment centers located across the United States. When you place an order, it is routed to the partner fulfillment center closest to your delivery address, which helps reduce transit time and ensures reliable delivery.
Because orders ship from multiple partner fulfillment centers, the carrier and shipping origin may vary depending on your location. This does not affect our free standard shipping policy or our estimated delivery times.
Free Standard Shipping
Shipping is free on all orders — no minimum purchase required — to eligible street addresses across all 50 US states & DC.
Order Processing Time
Orders are processed within 1–3 business days after order confirmation.
Order Cutoff Time
Orders placed before 5:00 PM (MST) on a business day are typically processed the same or next business day. Orders placed after 5:00 PM (MST), on weekends, or on US federal holidays will begin processing on the next business day.
Transit Time
Standard transit time is 4–6 business days after processing.
Total Estimated Delivery Time
Total estimated delivery time is 5–9 business days from the date your order is placed (1–3 business days processing + 4–6 business days transit).
Business Days
Business days are Monday through Friday, excluding US federal holidays.
Carriers
We ship via USPS, UPS, and FedEx. For oversized furniture and large lighting fixtures, our carrier partners may coordinate a scheduled delivery appointment. Customers will be contacted directly by the carrier to arrange a convenient delivery window where applicable.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. You can also track your order through your account or the Order Status page.
Packaging for Fragile Items (Lighting & Home Décor)
Lighting fixtures, glass shades, decorative glass, ceramic accents, and other fragile items are packed with protective materials designed to reduce the risk of damage in transit. We recommend the following when your order arrives:
- Inspect the outer packaging for visible signs of damage before opening.
- Open the package carefully and check all items for cracks, chips, or breakage.
- Retain the original packaging and all protective materials until you have confirmed your items are in good condition.
If any item arrives broken, chipped, cracked, or damaged, please photograph the item and the packaging, and contact us at support@oyepeju.shop within 30 calendar days of delivery. We will arrange a replacement or refund in accordance with our Return & Refund Policy.
Multi-Box Shipments (Furniture, Sets & Combination Orders)
Some orders — such as large furniture pieces, multi-piece lighting sets, and bundle offers — may ship in multiple boxes. These boxes may not always arrive on the same day, even when they are dispatched together.
If one or more boxes from your order are delayed, please allow an additional 2–3 business days for the remaining boxes to arrive. If any box has not arrived within 10 business days of your original estimated delivery date, please contact us at support@oyepeju.shop. We will investigate with the carrier and, where appropriate, arrange a replacement or refund at no cost to you.
Missing Parts or Components
If your order arrives missing a component — such as a lamp shade, mounting hardware, a piece from a set, an accessory, or an included installation kit — please contact us at support@oyepeju.shop within 30 calendar days of delivery. We will ship the missing part to you free of charge, or — at your option — arrange a full return and refund, with no additional fees of any kind.
Lost, Delayed, or Damaged Shipments
- Lost Packages: If tracking shows no movement for 7 consecutive business days, please contact us at support@oyepeju.shop. We will open a carrier investigation and, where appropriate, arrange a replacement or refund.
- Delayed Packages: If your order exceeds the estimated 5–9 business day delivery window, please contact us. We will investigate with the carrier and keep you informed.
- Damaged Packages: If your item arrives damaged, please photograph the packaging and item, and contact us within 30 calendar days of delivery (ideally within 48 hours to help us expedite carrier claims). We will arrange a replacement or refund in accordance with our Return & Refund Policy.
Installation Notice (Lighting Fixtures)
Lighting fixtures should be installed by a qualified electrician in accordance with local electrical codes and the manufacturer's installation instructions. Damage, malfunction, or injury resulting from improper installation, incorrect wiring, or installation that does not comply with local electrical codes is not covered by our return or warranty policy.
Shipping Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us immediately at support@oyepeju.shop.
Sales Tax
Prices displayed do not include state or local sales tax. Applicable sales tax will be calculated and added at checkout based on your delivery address.
OYEPEJU LLC collects sales tax in states where it has a legal obligation to do so. In jurisdictions where sales tax does not apply, the tax line at checkout will display as $0.00.