Orders
Q: How do I place an order?
A: Simply add items to your cart and proceed to checkout. You'll receive an order confirmation email once your order is placed.
Q: Can I cancel my order?
A: Orders can be canceled self-service via the Order Status page within 15 minutes of placement. After 15 minutes, orders immediately enter warehouse routing and cannot be canceled, but remain fully eligible for our 30-day free return policy upon delivery.
Q: Where do you ship orders from?
A: All orders are fulfilled and shipped from US-based partner fulfillment centers located across the United States. Our Chandler, Arizona address is an administrative office only.
Shipping
Q: Where do you ship?
A: We ship to eligible street addresses across all 50 US states and DC, including Alaska and Hawaii. We do not ship to PO Boxes, APO/FPO/DPO addresses, or outside the US.
Q: How much is shipping and how long will it take?
A: Shipping is free on all orders with no minimum purchase required. Total estimated delivery time is 5–9 business days (1–3 business days processing + 4–6 business days transit).
Q: What if my order arrives damaged or missing parts?
A: If any item arrives damaged or missing components, please photograph the item and packaging, and contact us at support@oyepeju.shop within 30 calendar days of delivery for a free replacement, return, or refund.
Returns
Q: What is your return policy?
A: We offer free returns within 30 calendar days from delivery on eligible physical products. Contact us at support@oyepeju.shop to obtain an RMA number and prepaid shipping label. Restocking fee: $0.00.
Customer Support
Q: How do I contact you?
A: Email us at support@oyepeju.shop or call +1 (313) 915-7976. Service hours: Monday – Friday, 9:00 AM – 5:00 PM (MST).