Refund policy

30-Day Free Returns

We offer free returns within 30 calendar days from the date of delivery on eligible physical products. If you are not satisfied with your purchase, you may return it in accordance with the terms below.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Returned within 30 calendar days from the date of delivery.
• In original packaging, with all accessories, components, hardware, and manuals included.
• In a reasonably inspected condition and resalable state.
• For furniture items: Items must be disassembled into their original packaging condition with all hardware, tools, and manuals included.
• For lighting, glass, and home décor items: Items must be carefully repackaged with protective materials to prevent damage during return transit. We recommend using the original packaging where possible.
• For sets and multi-piece items: All pieces, components, and included accessories must be returned together in their original packaging.

Return Shipping & Method

Return shipping is free, including for defective, damaged, or problematic items. A prepaid shipping label will be provided.

Returns are processed by mail. A prepaid shipping label will be provided, and our carrier partners (such as USPS, FedEx, or UPS) may coordinate a scheduled pickup under standard mail return service where applicable. For oversized furniture and large lighting fixtures, our carrier partners may coordinate a scheduled curbside pickup.

RMA Authorization Required

All returns must receive an authorized RMA label specifying the exact designated intake warehouse before dispatch. Please contact our support team at support@oyepeju.shop to obtain your RMA number and prepaid shipping label prior to dispatching your parcel. Unauthorized shipments may be refused or returned to sender.

Please note: our Chandler, Arizona address is an administrative office and is not a returns facility. Do not ship returns to our administrative headquarters. Returns must be sent to the designated intake warehouse specified in your RMA instructions.

Return Dispatch Window

After your RMA is approved, please dispatch your parcel to the carrier within 7 calendar days.

Restocking Fee

There is no restocking fee. Restocking fee: $0.00.

Refund Processing & Bank Posting Time

Once we receive your return, we will initiate your refund within 2 business days. Refunds are issued for the full purchase amount plus any applicable sales tax paid.

Please allow 5–10 business days for the refund to appear on your bank or card statement, depending on your financial institution.

Order Cancellation

Orders can be canceled self-service via the Order Status page within 15 minutes of placement. After 15 minutes, orders immediately enter warehouse routing and cannot be canceled, but remain fully eligible for our 30-day free return policy upon delivery.

If you need assistance canceling an order, please contact us at support@oyepeju.shop.

Defective, Damaged, or Broken Items (Lighting, Glass & Home Décor)

If your item arrives defective, damaged, broken, chipped, or incorrect, please photograph the item and the packaging, and contact us within 30 calendar days of delivery (ideally within 48 hours of delivery) at support@oyepeju.shop. We will arrange a free return, replacement, or refund in accordance with this policy.

Lighting & Electrical Safety

Lighting fixtures are designed for standard residential use and should be installed by a qualified electrician in accordance with local electrical codes and the manufacturer's instructions. Damage, malfunction, or injury resulting from improper installation, incorrect wiring, or installation that does not comply with local electrical codes is not eligible for return, refund, or warranty coverage.

Color, Finish & Natural Variation

We make every effort to display colors, finishes, and textures as accurately as possible. However, slight variations may occur due to screen settings, lighting conditions, and the natural characteristics of materials. Minor variations in color, finish, wood grain, or texture are not considered defects.

Multi-Box Shipments & Missing Parts (Furniture, Sets & Bundle Orders)

Some orders may ship in multiple boxes, and these boxes may arrive on different days. If one or more boxes from your order are delayed, please allow an additional 2–3 business days for the remaining boxes to arrive.

If your order arrives with a missing component — such as a lamp shade, mounting hardware, a piece from a set, an accessory, or an included installation kit — or if a box from your order has not arrived within 10 business days of your original estimated delivery date, please contact us at support@oyepeju.shop within 30 calendar days of delivery. We will, at your option:

• Ship the missing part or box to you free of charge; or
• Arrange a full return and refund, including any applicable sales tax paid.

No restocking fee, return shipping fee, or any other charge will apply in these cases.

Warranty

Any manufacturer warranty is governed by the terms of the respective brand or manufacturer. Oyepeju is an independent retailer and is not an authorized agent, dealer, or service provider for any third-party brand. Warranty claims must be directed to the manufacturer in accordance with their terms.